Shipping policy
Shipping & Returns Policy
Processing & Shipping Time
All orders are carefully processed and dispatched within 14 business days of order confirmation. As our products are made to order, this lead time ensures every item meets our quality standards before it leaves our facility.
Once shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
Returns & Refunds
We want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day free return policy from the date of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in their original packaging
- Proof of purchase is required
To initiate a return, please contact us at [your email address] with your order number and reason for return. Our team will provide you with a prepaid return label and further instructions.
Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.
Contact Us
For any shipping or returns enquiries, please reach out to us at [your email address] or visit our Contact page.